Privacy Policy

Royal Gorge Zipline Tours ("we," "us," or "our") operates the website royalgorgeziplinetours.com. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website, make a booking, or interact with us.

1. Information We Collect

When you visit royalgorgeziplinetours.com, book a tour, or contact us, we may collect:

• Name, email address, phone number
• Billing and payment information (processed securely via Stripe)
• Booking preferences, tour selections, and group size
• Device information, browser type, and IP address
• Cookies and analytics data (with your consent)
• Information you provide via contact forms, email, or phone

2. How We Use Your Information

We use collected information to:

• Process bookings and send confirmation emails
• Communicate about your tour (reminders, weather updates, check-in instructions)
• Improve our website and customer experience
• Send promotional emails (only with your consent)
• Respond to inquiries and customer service requests
• Comply with legal obligations

3. Cookies

We use three categories of cookies:

• Essential: Required for site functionality (session management, cookie consent preferences, authentication)
• Analytics: Help us understand how visitors use the site (Vercel Analytics, Vercel Speed Insights)
• Marketing: Track referral sources for partnership programs

You can manage cookie preferences via the consent banner that appears on your first visit. Essential cookies cannot be disabled as they are necessary for the website to function.

4. Third-Party Services

We use the following third-party services:

• Stripe: Payment processing (PCI DSS Level 1 compliant). We never store your full credit card number.
• Ventrata: Booking and availability management
• Resend: Transactional and confirmation emails
• Vercel: Website hosting, analytics, and speed insights
• Google Maps: Location and directions functionality
• PicThrive: Tour photography delivery

Each of these services has its own privacy policy. We encourage you to review their policies for information about how they handle your data.

5. Data Security

We protect your data with industry-standard security measures including HTTPS/TLS encryption, secure payment processing via Stripe, restricted access controls, and security headers (HSTS, CSP, X-Frame-Options). We do not sell, trade, or rent your personal information to third parties.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy. Booking records are retained for 7 years for tax and legal compliance purposes. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format
• Withdraw consent for analytics and marketing cookies

8. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected and how it is used
• The right to request deletion of your personal information
• The right to opt out of the sale of your personal information
• The right to non-discrimination for exercising your CCPA rights

We do not sell personal information. To exercise your CCPA rights, contact us using the information below.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related inquiries:

• Email: info@royalgorgeziplinetours.com
• Phone: (719) 275-7238
• Address: 45045 W US Hwy 50, Canon City, CO 81212